If you order by credit card, you must enter the address exactly as it appears on your credit card statement. This is necessary for credit card verification.

If you do not have a valid electronic (e-mail) address, you must enter a valid street address, so that we can send the purchased goods and/or the license codes to you.

The order form will ask you if you want the product shipped to the billing address. Select No and when you submit the order a page will load asking for you to enter your shipping information before the card charges.

No. Your card number should be entered in as a continuous string of numbers.

The reasons for a failed credit card transaction are many. Your card may have expired or reached its limit. A credit card machine either on our end or your bank's end may have encountered a machine error.

If you do have problems, you can call Customer Service at 800-656-5426 and provide them with any message numbers you may have gotten and the order number from the Shopping Cart.

If you've already completed an order and it has not yet shipped or you have not started a download, you can still have it cancelled immediately by calling Customer Service at 800-656-5426.

To begin a brand new order and dispose of your previous shopping cart, click the New Order button, which is at the bottom of the page.

When you begin a basic download with Netscape, you will see a dialog box asking you to either More Info..., Pick App..., Save File... or Cancel. Make sure you select Save File. Clicking More Info gives you information about plugins and other extended capabilities with Netscape. This option is not necessary since all you are doing is a simple file transfer and no plugin should be used.

Once you've selected the option to either save the file or save to disk make sure you are then saving it to the hard disk inside your computer. Check the file size, it may be too large to fit on one floppy disk and cannot be segmented into several disks (however, this segmentation can be done after download is complete).

If you're using Windows95/98/NT or a Macintosh, a good place to download files is the desktop, or the main screen for your computer. Once the transfer is complete you can find the file easily by closing all your windows.

No. A download is a simple file transfer. Installation is the unpacking and loading of the software. Most software walks you through this process once you've successfully downloaded the file from our site.

A download is faster, you receive your product in minutes or hours rather than days or weeks. Also, you pay no shipping fees and receive the most up-to-date version of the software.

Usually physical shipments and downloads are separate orders on our system. Therefore, you most likely will have to make an exchange by reordering for the physical shipment and then providing us with both sets of customer and order numbers and request an exchange of one for the other.

The best way to know where your downloads are going is to pay close attention to the Save As window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the Save As window which shows you exactly where your download is being saved to on your computer. If you know the filename, you could also do a search on your computer for it.

Yes, you can resume broken downloads.

If you are downloading after placing an order, click the Begin Download button again. This button starts the Download Wizard, which saves the file as it downloads. If you can't complete the download, click the Begin Download button again and you will pickup where the download left off.

If you are downloading from the Download Center, you can only resume downloads which are coming from FTP sites (the address you see in the status bar of your browser when you move the cursor over the link to the file you want to download should begin with ftp://). We strongly recommend that you favor FTP addresses over of HTTP addresses when you download.

3. How to receive a shipment

No. All order types and specifications can be placed on-line.

This depends on the method of shipment and availability of the product. If you choose Federal Express Next Day Air, the product is in stock and the order is completed before 3 p.m. Central Time, you will receive the shipment within the next two business days. Please allow seven to ten business days for UPS ground shipments.

Please note that some products may only be available through on-line downloading.

Cookies are placed on your browser for your convenience, and the Digital River Commerce System is cookie dependent. When you place an order, that information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.

If you're using Internet Explorer, go to the View menu and select Internet Options. Within the Internet Options window, select the Advanced tab at the top right, scroll down until you see a selection titled Cookies and make sure the Always accept cookies box is checked.

If you're using Netscape Navigator, go to the Options menu and select Network Preferences. Within the Network Preferences window, select the Protocols tab. There is a heading titled Show an Alert Before and a check box next to a selection titled Accepting a Cookie. If this is not checked, you will automatically accept cookies without being warned by your browser.